Policies
Payment Policy
Once you have finalized your package and filled out the event detail form, we will send you an official contract. A 50% deposit is required at the time of scheduling to hold your reservation. We cannot hold dates until we receive your deposit and the signed agreement. There is a $500 non-refundable deposit amount.
Payments can be made via Venmo, Zelle, PayPal, Credit Card, Cash or Check.
Final payment must be received no later than 7 days prior to your event
Refund Policy
There is a $500 non-refundable deposit required with booking. The remaining deposit and any additional payment can be refunded up to 24 hours prior to the event.
If the event is cancelled by us due to an act of God (inclement or dangerous weather), your deposit and full payment will be refunded. If a situation requires us to cancel mid-event, we will prorate the time we were there and send you a refunded amount for the time we missed.
If the event is cancelled by the client on the day of the event, the full balance is non-refundable.
Weather Policy
If there is dangerous weather or an Act of GOD that could put our handlers or animals at risk, we will cancel the service and provide you with a full refund. This type of cancellation is at the full discretion of The Tipsy Hoof.
FAQs
What is “operational time?”
Operational time is when the animals and handlers begin serving guests. Once they begin serving, their operational time starts and there are no breaks (e.g: for the ceremony) for the time contracted for.
What types of things can the animals serve in their baskets?
Our animals can serve any beverages (or party favors, snacks that are individually wrapped, or programs, etc.) you provide. We do not sell alcohol, but our handlers are certified servers and can serve alcohol. We can serve wine or champagne we just need the bottles to be opened beforehand.
*** We do not supply the beverages for their baskets!***
What if they go to the bathroom at our wedding?!
Our animals wear a “potty bag” that hides sight and smell. This is a discrete black bag that is tucked under their tail to ensure that we “leave no trace” at your gorgeous venue!
Can we pick which animals will come to our event?
When booking our animals we ensure that healthy, rested, happy animals are ready to serve your guests! You may choose the species you’d love to have at your event (Highland cow, Mini Horse, or Goat). To ensure the best experience, we thoughtfully select the individual animal based on location, schedules and animal health.
Can we book just one animal?
We currently book Highland Cows as a pair. This is because they are bonded and are happiest when together.
We can happily bring our Mini Horse as a solo and a Pack goat as a solo booking.
Do you only book for one hour of operational time?
Generally, yes. After hundreds of weddings and events we have found that guests LOVE their animal experience, their beverage from their fluffy server, their photos with the animals, their cuddles. After an hour they are hungry, feeling relaxed, and ready to move on to the main event. This is such a unique novelty experience, so in the wedding environment we recommend one hour of operational time.
Want to Chat?
Don’t be shy, just ask! We are here to answer any questions you may have. You can also visit our FAQ page to answer our more common questions.
